To build our ratings, we researched more than 25 medical alert systems and analyzed 15 reviews. Lifeline is currently offering new customers a special discounted rate for the first six months of the subscription. At the time of this writing, Lifeline was offering a discounted rate for new customers. Some examples: S7788/55, QP2620/65, QT4070/41. If you happen to be a veteran, read our guide to the best alert systems for veterans. At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of lifes most complicated decisions. Monthly cost for mobile GPS tracking option: $25 or $30 . You can email the site owner to let them know you were blocked. Please try again or contact Customer Service at (505) 923-5700 or 1-866-388-7737 for assistance. Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. It was acquired in 2021 by Philips by Connect America, a North. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Their alert plans start at $29.95 per month and range up to nearly $60 per month. At first, they marketed Lifeline systems to hospitals. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. Once the service is canceled, your automatic payments will stop immediately. If you read our most affordable alert system guide, you will see that Lifeline isnt the cheapest medical alert brand out there. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. 111 Lawrence Street, Framingham, MA 01702. US National Library of Medicine. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. Finally, youll like how its shower-safe and works for up to 72 hours per charge. The location detection is advanced, employing both advanced GPS and Wi-Fi. 15% Off Medical Alert Service. Their cellular in-home system costs $43.95 per month plus a $50 activation fee. The first consideration should be whether you want an in-home or on-the-go medical alert system. Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. To order an AED itself, call the same number (1-800-225-0230) and press option 2. If the fall is not . Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. See below for details about our policies and processes. Find out more about when your order will be delivered and how to track your parcel. Note that you will find hidden fees when ordering a Lifeline system. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. Read our. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . Lifeline also uses Wi-Fi to track access points in indoor spaces. If you are someone looking for different ways to save money on a medical alert system, you might want to read my analysis of LifeFone. We're here to help. We review each product thoroughly and consistently and give high marks to only the very best. All rights reserved. 139.59.14.115 (Of course, Lifeline can call EMS, too.) Message, some long text goes in here and some boring description to be overwritten programatically Chaudhuri, Shomir. Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. Bad month for them to be late as purchasing an inhaler to fill in was at full price because it was early in the year and co-pay not met. Browse the full catalog Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. No. For different products, we have different specialists to answer your questions. Have a non-critical service request? Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. We suggest you check the product box (model number could be on the bottom) or on your invoice. For help with your Lifeline medical alert system, mobile app, or health service, the following guides provide illustrated instructions for set-up as well as resources for operation and troubleshooting. In addition, many companies charge for shipping (as much as $15). This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Learn More, A pioneer in providing at-home and mobile alert systems. You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. Refer to IFU for more details. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I purchased a device on the Access Wireless website and am having trouble with the device. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. Philips lifeline is all I know. This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). Lifeline has the following features. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. Philips Lifeline Emergency Response System Services Provided In Quay County Philips Lifeline House, NM 88121 Office Hours. We are independently owned and the opinions expressed here are our own. Yes. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*. Download the On the Go Consumer Warranty (PDF). Members save 15% on medical alert service and get free shipping and activation. Clinical Education Ultrasound 800-522-7022 Clinical Education Imaging 800-813-2781 or clinical.education@philips.com 1. Visit your local customer care page for all product-related questions and online shop support. This website is using a security service to protect itself from online attacks. If you have already swapped your 3G device for a 4G LTE one and activated your new system, then you are all set. Our commitment to the mission of improving lives is intensified during these challenging times. At this time you are not able to view your transaction history on the Lifetime website. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. Lifeline also charges a $99 device fee for this on-the-go system, and then you choose between a $24.95 self-installation fee (recommended for most) or a $99 professional installation fee. Description Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifeline's proven fall detection technology, helping to support independent living. The wearable unit includes two-way communication, a GPS locator, a water-resistant help button, and a rechargeable battery that lasts up to five days on one charge. You are about to visit the Philips USA website. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. HomeSafe Standard is Lifelines in-home medical alert system. The installer will walk you through how to use your Lifeline system and will answer any questions you may have. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. You can email the site owner to let them know you were blocked. Submit Incident Report| She has hand-tested the industrys top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. Lifelines Response Centers can communicate directly with you in English and Spanish, and an included interpreter service supports 140 additional languages. How frequently do I need to change the battery and what type of battery is needed? Company contacts Media contacts Requires user account. (2019, July 17). You are about to visit a Philips global content page. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. Is your product not working as it should? AutoAlert smart sensors can identify a fall and instantly alert the Philips Response Center1.Only available in certain systems. Publications Read articles on latest trends and insights, best practices and clinical cases, application tips and more. Please contact us for questions about the Lifeline medical alert service. For $99, a Philips Lifeline technician comes to your home to help install and test your new personal emergency response system. https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. The monthly rate is $44.95 with a landline connection and $58.95 with Lifelines wireless AT&T connection. Since 1974, Lifeline has served over 7.5 million people. Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. In some states, Lifeline is obligated to charge you tax on any applicable rental or service. What is the range of Lifeline? (. https://www.safehome.org/author/jenny-wisniewski/, 30-Hour, Worry-Free Battery with Automatic Replacement, HomeSafe Communicator with High-Fidelity Speakers and Microphone, GoSafe In-Home Communicator with High-Fidelity Speakers and Microphone. Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. Find allnews-related information in the news center. Contact us here. Provide your call-back information below or call us today! The HomeSafe system is available for landlines and cellular service. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. Click to reveal The company did respond to our concerns but the inhalers were still a month late. Lifeline offers three plans ranging from $29.95 to $58.95 per month. To order AED supplies, call 1-800-225-0230 and press option 1. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 2. On the Go pendants are water-resistant and require adequate cellular coverage. Status: Resolved. Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. She currently resides in Milwaukee, WI. Lifeline medical alert systems are compatible with Philips Cares, a free app for caregivers. Please use the Contact us form and select Billing, and you will hear back from one of our specialists within 1-2 business days. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. If you need to cancel your order, please call us as soon as possible. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, and two-way communication through an in-home base. The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. So stay tuned! Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. Mobile systems often cost extra, but are easier to set up and move. This website is using a security service to protect itself from online attacks. Get access to the help you need 24/7/365 and uninterrupted support. Name of the referral people to be contacted, if different from the contact, Troubleshooting attempted to solve the issue, Has a Philips technician already been informed about the issue? Welcome to the Philips Customer Services Portal Login with your account Forgot your password? Find out all about the options available for technical support and other forms of assistance. Your invoice outlines the monthly charge for the Lifeline medical alert service and rental of equipment, as well as any applicable state taxes. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . HomeSafe buttons are waterproof up to one meter of water for 30 minutes. Mention your AARP membership number when calling Lifeline. The customer service center is available Monday through Friday, 8 a.m. - 8: 30 p.m. EST and Saturday from 10 a.m. - 4 p.m. EST. Your IP: To order an AED itself, call the same number (1-800-225-0230) and press option 2. Applying to the Lifeline government assistance program is easy with enTouch Wireless. Bay Alarm Medical. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. Submit it online 24/7 at our self-service portal. Researchers determined that a lie time of 72 hours or more increases mortality by 67 percent.1 This is the reason that SafeHome.org always recommends investing in fall detection. We recommend self installation for $19.95 installing a system is simple and easy to do. Button signal range may vary due to differing environmental factors. Mon 6:00 AM - 7:00 PM; Tue 6:00 AM - 7:00 PM; Wed 6:00 . Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. Koninklijke Philips N.V., 2004 - 2023. (Some systems . All rights reserved. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Both require a $50 upfront activation fee. Are you looking for support for your consumer product purchase? Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Everyone can communicate easily and coordinate their loved ones care needs. Learn more, For the status of a part, please call Parts and Tech Support at 800-722-9377. The base station connects to the monitoring center, using the AT&T 4G wireless network. For the status of a part, please call Parts and Tech Support at 800-722-9377. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. What do I need to use the cellular system? My neck cord is worn. Also, Philips Cares allows caregivers to share notes and other important details with one another. If you have your product at hand, please choose it's product group and category below. In addition, we maintain a separate business team that has no influence over our, Get 2 months free + 50% off fall detection, Get Free Shipping + One Free Month on Select Plans, How To Get a Medical Alert System for Free. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. Customer Services Portal specially for healthcare professionals Have a non-critical service request? 5. Its been shown to detect about 95 percent of falls, and false alerts are relatively rare.3. Call us today at 855-345-0130. A Lifeline medical alert system can help you be there for the moments that matter. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. Couldn't have asked for more. Cloudflare Ray ID: 7a27cdb6599c3916 However, the company doesnt provide a warranty for its other systems. Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. aspects of the Philips Lifeline service, push your Personal Help Button. All you need to do is press your help button, worn as a wristband or pendant, and a Trained Care Specialist will make sure you quickly get the help you need. For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. Even with this modest price, you'll still have to pay an activation fee of $50 and pay for . If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. Still, at $29.95 per month for a landline plan, its a bit steep, especially considering that top-reviewed Bay Alarm Medical starts at $19.95 per month for similar coverage. Consumer hotline: (800) 392-6066 Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. But the equipment on sale for this price requires a landline and isn't designed for more active adults. You can reach a support technician via phone or live chat. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. If/when location detection for caregivers is added to the app well, thats a different story. Lifeline does not offer a money-back guarantee. And this is a good time to be shopping for a Lifeline at-home system. *Determination at the sole discretion of Lifeline. All other requests. Lifeline has been swapping 3G devices for 4G LTE devices over the past year. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. The action you just performed triggered the security solution. This allows paramedics to enter your home without having to damage a window or break down a door. Access key account, product and service information as well as your available training opportunities from one place. Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. We encourage you to switch to Auto Pay to avoid this fee. What's the Best Refrigerator Temperature? Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. HomeSafe Standard is available for landline or cellular service. Requires user account. The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Requires user account. Overall, Lifeline tends to be slightly more costly than companies in our Best Medical Alert Systems of 2023 rating. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Prefer to find a solution online? Please note that all salary figures are . However, this cost is part of Lifelines installation fee. Customer Services Portal specially for healthcare professionals One digital platform for asset maintenance, reporting and managementanywhere, anytime. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? If you add fall detection, there is no need to press a button. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. Lifeline offers three medical alert device options: HomeSafe Standard, HomeSafe with AutoAlert, and On the Go Mobile Alert System. Address 1000 Washington Street, Suite 600, Boston, MA 02118 Directions Phone Open from 8:45 a.m.-5 p.m., M-F (617) 305-3580 If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. Performance & security by Cloudflare. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. See below for details about our policies and processes. 111 Lawrence Street, Framingham, MA 01702. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Monthly cost for in-home landline service: $20. Please allow up to seven days from the date you mailed your payment for it to be posted. Please call Customer Service at 800-635-6156. You may choose to install the system yourself for free, or you can choose to have it installed by the company. Please choose your product category below to find the correct details. The base station uses a backup battery in case of a power outage, which is good for up to 30 hours. Over 1,500 positive customer reviews and a 4.6/5 rating.Recommended by over 200,000 healthcare professionals. Find all investor-related information inour, If you have any questions about sustainability at Philips, please e-mail us at, If you have any questions about research at Philips, please e-mail us at, If you have any questions about intellectual property and standardsat Philips, please e-mail us at, If you have any questions about Philips Engineering Solutions, please. Both times, I was outside and I fell on the ice and the response was good. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. We have a Lifeline medical alert system to fit your unique needs. One of these things is fall detection, which is usually an additional $5 to $10 monthly cost. Wonderful service, prompt, efficient, and accurate. Selected products Find all investor-related information inourInvestor Relations section. Koninklijke Philips N.V., 2004 - 2023. MR 4. Philips Lifeline. Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provicer with the largest subscriber base to this day.With Philips Lifeline you create your own response plan.