To make a refund request please e-mail our contact center. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line. You dont need to take any action to receive the default compensation offer. Ill remember that for next time, or I suppose I could pursue it now. Instead, these cruises receive a reduced deposit of 5% of cruise fare and a 3% discount off the cruise fare. But even then that would only give me until Feb 2023, if the expiration was 1 calendar year from the canceled cruise date. Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit Applies to all voyages departing through September 30, 2022 To use the FCCs created as part of this program, book your cruise within a year from the date you received your credit, and sail by September 30, 2023. I was told by my TA that it could take a few weeks for the new FCC to be reinstated, aswell as the FCC we already had from 2020 that we had used towards this cruise. Holland America On top of the Alaska, Europe and Canada/New England cruise cancellations, the line's Amsterdam. If You Cancel Your Princess Cruise: Under the terms of Princess Cruises' "Book with Confidence" program, passengers with bookings made on or before March 2, 2022 and departing through September 30, 2022 can cancel at any time up to 30 days prior to departure to receive a FCC for all monies paid. This applies to taxes, fees and transfers, as well as onboard items. The second option is a full refund of the cruise fare paid, but this must be requested using an online form by July 15, 2022, or guests will automatically get the FCC option. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. I mentioned to her that I contacted LIVE chat 3 different times to confirm that it was refundable. WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). There has been a fair bit of progress in the last few days about recommencing cruising from here. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan youll receive a refund of your cancellation fees. Standard cancellation policies are found in the passage contract.A full list of cruises cancelled by Princess is found on the impacted and cancelled cruise page as well as on their Twitter and Facebook accounts. Decide where to go, when, how long, everythingthe choice is yours! If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. And the photo package offered with Premium includes unlimited digital . I have been on the Princess chat line with 2 different people and also talked with someone at Princess and they are adamant that the deadline to use the FCC is Dec 31 2022. Azamara Quest. FCC for my deposit paid. Princess Cruises, Royal Caribbean, NCL, and Carnival are allowing passengers to cancel and reschedule cruises for January 2022. For. The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. Why do Florida residents receive cruise discounts. I was on the Diamond in Nov on a cruise tour. This will have to be selected by the end of 2023 and is tied to the guests Captains Circle Number. Some lines, however, may still require one or more protocols to be adhered to, either on a. Then I get an email that my Royal Princess Sydney to Hong Kong is canceled for the 2nd time. By We got a credit which has to be used by the end of the year. Cruise Lines Modify Cancellation Policies For Better Flexibility; . Life on-board. The cruise line has also recently changed its protocols in Alaska. And, now I see Australia is lifting their ban on cruise ships next month. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. Deals. New Booking confirmation from TA show the then current cost of the Replacement cruise rather than the cost of the original cancelled cruise. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, youll receive a refund of your cancellation fees. Guests that reserved their cruise before August 8, 2022 will have the following COVID-19 Assistance at no extra charge. You receive your refund as a future cruise credit or you. (10:51 a.m. EST) -- Princess Cruises has canceled additional sailings aboard two of its vessels, postponing their restarts until the spring of 2022. The cruise line canceled California and Mexico sailings on its Ruby Princess ship as well as Caribbean sailings on the Caribbean Princess through Aug. 21. Trip Interruption: Up to 150% total trip cost reimbursement formissed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more. I was told by my TA that that amount would be issued within a few months as a Princess FCC to be used by the end of 2023. However, like others in the global travel industry we have experienced some labor challenges.. Credits may take up to 60 days to show up in your account, and youll get a notification at that time. That's where Cruise with Confidence comes in. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Princess Cruises' Refund* and Cancellation Policy for COVID-19 Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? Princess Cruises had a mask mandate in place for cruises of 10 days or longer, but this has now been extended to include all cruises of any length. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Type text, add images, blackout confidential details, add comments, highlights and more. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through September 3, 2023. Paying $100 pp to change a reservation with a NR is a bargin to me compared to the additional $1,800-UP for a Refundable - May be cheaper to buy cancellation insurance. 2 of my 3 cruises are under redeployment or reassignment (canceled). I don't expect to see it for a couple of months, but I will continue to check every week or so. Will be interested to see if they extend my FCC that is paid on the Royal they just canceled. This included that first five-night voyage that included visits to San Francisco in California and Ensenada in Mexico. Posted February 1 . Purchases will be added to your stateroom folio and your Onboard Credit will be automatically applied before your credit card is charged at the end of your cruise. 100% cruise fare refund for you, and your Travelling Party, if any of you tests positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal, for cruises departing on or before April 30, 2023. I don't understand the dollar amount, and the expiration date is as I feared, 31Dec2022, not 2023 as my TA informed me earlier. Sickness Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling. Every cruise line calls it something different! The following Princess sailings have been canceled: Coral Princess Australia and New Zealand cruises departing January 27, 2022, through March 7, 2022 Royal Princess Australian sailings through March 9, 2022 Discovery Princess departures from Los Angeles through March 20, 2022 Emerald Princess Australia and New Zealand sailings through March 2022 These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. As of 2021, it is the second largest cruise line by net revenue. I think for this cruise we will wait until it really goes. Many tested positive and were put in quarantine cabins for the remainder of the cruise. 2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). LauraS In the event any guest believes any cancellation fees have been applied in error, they should contact us. Read Also: Major Cruise Line Ready to Resume Cruise Operations in Australia. The program allows guests to change their vacation plans up to 30 days prior to the day of departure, receiving cancellation fees as a future cruise credit. Princess Vacation Protection can be purchased while booking your next cruise vacation on princess.com, by contacting your travel agent, by calling 1-800-PRINCESS, or on Cruise Personalizer. Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. The Princess cruise ship that dominated the headlines when the global pandemic started to impact the cruise industry nearly 2020, is still awaiting to make a return to cruising. Princess Cruises Cancellation Policy: Can I Get a Refund? It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. If you need to interrupt your trip due to a covered reason such as an illness or injury, you are eligible for reimbursement of prepaid cruise/land arrangements made through Princess and/or the cost of one-way airfare to get you home. As mentioned, it could take a few weeks to receive FCC based on how busy they are at Princess doing cancellations these days. Learn more about our commitment toCruise Health. Princess Cruises extends its Book with Confidence policy to provide further flexibility for 2022 Summer vacations. Log in to My Princess to view your Future Cruise Credits and Deposits. We strongly recommend that all eligible guests be up to date with their COVID vaccines. Before you sail, your Onboard Credit can be used to purchase shore excursions online through Cruise Personalizer. Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. I was at the 50% cancellation fee date, so that means half of my refund would be in FCC's and the other half back on my credit card. Now every single dollar I paid has been refunded either as FCC or as a credit card refund. Yep, our Pacific Coastal on Majestic in May 2023 was axed. You can find out details of your compensation by clicking the link that matches your sail date below. This plan provides insurance coverage that applies only during the covered trip. Due to the ship being redeployed to the U.S.. It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. I am confused: We are booked om magestic princess jan 29th australia/New Zealand. We are hoping they will let us move it 5 days to 1/5/23, but no joy yet. Princess Cruises ; Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the companys website at princess.com. Guests on northbound and southbound Alaska voyages between Whittier and Vancouver have to wear a face mask at all times when indoors. NEEDED Show Coupon Code I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. UPDATES INCLUDE HOW TO CONTACT PRINCESS CRUISE LINE TODAY, JANUARY 2, 2022 AND AFTER AND ALSO WHEN ENROUTE TO A CRUISE AND NEEDING HELP. Princess New Cancellations as of March 14th 2022 By LACruiser88, March 14 in Princess Cruises Share Followers 6 1 2 Next Page 1 of 2 LACruiser88 Rare 2k October 4, 2012 Woodland Hills, Ca. Cruises or cruise portion of cruisetours 3-6 days: $15pp for inside/oceanview and $25pp balcony/suite; 7-10 days: $25pp for inside/oceanview and $50pp balcony/suite; 11-16 Days: $75pp for inside/oceanview and $100pp balcony/suite; 17-44 Days: $125pp for inside/oceanview and $150pp balcony/suite. When Omicron began to hit hard in late December, and we started to read about more and more cases on board, we elected to cancel just outside of 30 days to be sure we had both options and wouldnt lose the cost of the insurance. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. (North American Guests Only) If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. So you have read that some people other than me have gotten an FCC with a deadline in 2023? Until we start seeing the FCC's showing on our records, there are so many unknowns. Sorry, meant that I wonder where the Royal will go AFTER Alaska. Thanks for the info about calling the Cost Center if rebooking before the FCC has been refunded. Received Princess notification of my cruise they cancelled. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Help protect in the event of unforeseen illness, including COVID-19, trip delays, baggage issues and more. On Tuesday . All I want is for it to be moved 5 days until 1/5/23. Future Cruise Credits (FCC(s)) may be awarded to guests for many reasons, including if their cruise is cancelled. This means that you have longer to decide if you wish to pay the final balance. Free expert cruise tips and news from Cruise Hive! When my TA contacted Princess last Monday, she was told that PVP is 30 days, but that Cruise with Confidence now allows for cancellations due to having covid or even just covid concerns due to the new variant, and CwC can now be used until 5 days in advance. Regular1-800-774-6237number. Did you get the refund on ins? If yours is one of them, youll see this in the Circle Savings section of your My Princess account. Its designed to assist booked guests if, as a result of being suspected of having or testing positive for COVID-19, or as a result of government travel restrictions put in place within 30 days of embarkation, they may be unable to travel to the cruise embarkation port, may be denied boarding, may be quarantined on board or disembarked early. Copyright Cruise Blog Media LLC 2023. There is also the option for a full refund which must be requested using an online form by September 8, 2022. Cruise with Confidence is 30+ days prior to sailing, and needs someone to be Covid Positive within 30 Days? You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. Princess Cruises, Ro. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees. Until I see it at Princess.com it's unconfirmed. It comes as the cruise line is dealing with labor shortages while occupancy levels rise across its ships. [CDATA[ Example of the RF fee for our 2025 cruise in a RS - Edited 20 hours ago by Jim_Iain Sign it in a few clicks. These FCCs can be used against any holiday that is on sale at the time of booking. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand Probably just a simply error on the TA's side, but not matter.except for the dollar amount, I am curious what that represents. I hope to never have to deal with a cancellation again. Its another cancellation day for select guests booked with Princess Cruises as the cruise line has canceled sailings for Regal Princess in the Baltic and Royal Princess in Asia. Princess Vacation Protection Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum. Future Cruise Deposits must be used within two years from the date of purchase or the deposit amount will be refunded to the original form of payment. For full Book with Confidence and COVID-19 Protection Program guidelines, visit www.princess.com/bookwithconfidence. When it comes to Royal Princess, the cancellations impact multiple sailings. Looking at the list of when ships are restarting that is herehttps://www.princess.com/plan/cruise-with-confidence/cruise-health/frequently-asked-questions/, only the Diamond Princess doesn't have a restart date. You must book and cruise by that date. The vessel has already been on pause for more than two years, and before the announced cancellations, the ship was scheduled to resume sailings with guests on September 1, 2022, from San Diego. Princess is extending its 'Book with Confidence' program to summer 2022 sailings, including all cruises departing through Sept. 30, 2022, for all bookings made by March 2, 2022. The cruise line continued to state, With rising occupancy levels on the ships that have already returned to service and our commitment to guarantee the Princess experience is exceptional, Princess has made the difficult decision to cancel a limited number of voyages (11 sailings) on the Diamond Princess beginning September 1, 2022 through November 13, 2022.. PRINCESS CRUISES. Share your form with others. Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. Refunds will not be given for no-shows, nor will partial refunds be given to passengers who choose to disembark a sailing early once it is underway. You can purchase a Future Cruise Deposit (FCD) on board as part of our Future Cruise Deposit Program. The Carnival-owned cruise line is informing guests of cancellations that impact two ships. Booked Royal a month ago to replace my Eurpe cruise! Though may other Magestic cruises have been. Future Cruise Deposits are fully refundable prior to final payment but after final payment are subject to cancellation fees in accordance with our published cancellation terms. Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England. You can also visit our Frequently Asked Questions. I mean I've got enough FCC to cover the Ruby, Enchanted, and half Royal. Is Offering 50% Off 2022 and 2023 Cruises If You . Sail through your vacation with less to worry about. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Princess offers a very standard cruise line model when it comes to the included elements. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We were on the April 2020 cruise from Sydney to LA which was canceled due to the pandemic. View Cruises. https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. A: You will be eligible to file a claim for a cash refund if you, your traveling companion or a member of your immediate family is diagnosed and treated for COVID-19, whichcauses you to cancel your cruise. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. We want to make your vacation the best it can be. Theme by 17th Avenue, Last Updated on October 17, 2022 by Sherry Laskin, What I Always Pack for an Amtrak Overnight Train Trip Best Advice, How to Go to Amtrak Los Angeles Union Station From San Pedro Cruise Port, Amtrak USA Rail Pass on Sale for Limited Time, Complete updated guide to cruise ship gratuities, Best things to do in Honolulu on a day in port, Princess Cruises to Alaska with Seven Ships, 158 Departures in 2024, Princess Cruises Reveals New Ship and New Class, Princess Cruises Announces New Fleet Deployments for 2022 and Beyond, What to Do In Costa Maya Mexico Instead of an Expensive Shore Excursion, What to Pack for an Alaska Cruise Plus Packing List, Best Things to Do in Cozumel on a Cruise Day in Port, Norwegian Cruise Line Drink Packages Guide, Cancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees, Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees, Final Payment moves to 60 days prior to sailing, $100 USD / $150 AUD per stateroomfor 3 and 4 day cruises, $150 USD / $225 AUDper stateroom for 5 day cruises, $200 USD / $300 AUD perstateroom for 6 day and longer cruises. We make it easy for you to choose a cruise. Most medical expenses are covered in case you become sick or injured during your trip. Other items purchased prior to the start of your cruise will also be refunded. . The March 12th, 19th, and 26th 2022 sailings for Sky Princess have all been removed from the Princess system pending redeployment. CC Help Jenn Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. Princess Cruises offers two levels of PVP Standard & Platinum. These are two separate situations. Due to labor challenges, Princess Cruises is forced to cancel 11 sailings for the Diamond Princess cruise ship, resulting in a delayed return to service. Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. I really did think that they would be working something out with Australia based on other reports I've read in the news media. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged. Princess wants to make sure the guest experience onboard remains exceptional and by canceling the voyages, it allows more time to increase the crew levels. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand Now I can only hope that my Ruby Princess Pacific Northwest Cruise will go next month. As of right now they have the Coral, Grand and the Majestic in Australia later this year. Our Panama trip on the Ruby just died and the replacement is on the Emerald which does not show many suites available. If an FCC has been applied as a form of payment, Princess will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment. We recouped everything we spent, no cancellation charges. "Over the past year we have operated hundreds of cruises thanks to the . Future cruise discounts have no cash value and are non-refundable. Wow. . Bottom line, based on my experience last week, if your cruise is coming up soon and you are hoping not to lose the cost of your PVP coverage, be sure to cancel before 30 days at this time. If you've found yourself in the unfortunate situation of having to scrap your booking, we'll tell you what you need to know about Princess Cruises cancellation policy, what fees may be associated with the cancellation, and what it will take for you to receive a refund, if eligible. These may include different deposit amounts, different payment and cancellation conditions including non-refundable deposits and fares. Full Refund Time Frame. Q: Does PVP cover my medical expenses if I get COVID-19 during my cruise?A: Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19. We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. Hmmm, No paperwork yet but if its cruise with confidencethe insurance was not used. The famous Copper River Princess Wilderness Lodge, which is used as part of cruisetour, is going to be closed from June 17 due to staffing issues, something which has proved to be an ongoing issue across the entire travel industry. CRUISE HIVE LTD 2008-2023. Passengers whose bookings began with a nonrefundable deposit will not receive the deposit amount back. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who may want to consider sailing at a different time, the option to rebook at a later date or receive a full. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in . If Princess feels its not going to work out for the 2022/2023 season, why didnt they just cancel all the ships that were planned to sail there? Carnival Cruise Line is providing an option for passengers with cruises scheduled to sail this month to cancel. I do regret a little canceling our December 2021 cruise, but that was canceled not for COVID, but for a different reason.