This entity's purpose is to describe a location associated with an Autotask Quote that defines address information for a shipToLocationID and/or billToLocationID. If TicketType = ChangeRequest, ProblemTicketID cannot have a value. It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. This entity describes an Autotask Department. Configure your support email address. Visit the Ideas forum! permission is required. This entity represents aliases for ticket and article tags in Autotask. A cost is a billing item for products or materials. A setting on the General tab of the category will determine if a note title is required for task and ticket notes. A resource must have at least one role assignment. What video game is Charlie playing in Poker Face S01E07? resource and child collection access URLs, Resource and child collection access URLs, Finding resource and child access URLs of REST API entities, Allow impersonation of resources with this security level, ArticleConfigurationItemCategoryAssociations, WebhookExcludedResources (REST), ConfigurationItemBillingProductAssociations, Using Swagger UIto explore REST API requests, Need troubleshooting help? 3. Any existing Change Request tickets can be edited. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Representational state transfer (REST) and Simple Object Access Protocol (SOAP), Use of PUT vs PATCH methods in REST API real life scenarios, Calculating probabilities from d6 dice pool (Degenesis rules for botches and triggers). It will not appear on the New Ticket Note or New Ticket Time Entry form. Open the Kaseya Helpdesk. This object associates a Product entity with a PurchaseOrder entity. When a ticket category is applied and it changes the value of ChangeApprovalType, the field will be updated even if the ticket type does not = ChangeApproval. There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. 5. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. This entity's purpose is to describe a transaction where a specified quantity of one Inventory Item entity transfers from the items currently assigned Inventory location to another Inventory location. The Entities list provides a link to additional information about the entity and its standard Autotask fields. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yep tried that - on the example given by Autotask it included "Id": "0" on the first line - but it doesn't make any difference. These are referred to as Reference fields. Access to version 1.6 will deactivate in Q4 2024. UDF changes are included in the criteria for updating LastTrackedModificationDate. All other statuses, Not Assigned, Partially Approved, Approved, or Rejected can only be set by the system. Want to talk about it? This entity describes an adjustment to the quantity of units of a Contract Service entity that are added to a Recurring Service Contract. Read-Only:Read-Only fields cannot be changed by, Required: Required fields must be present when you attempt a. Hello, i've been trying to create a ticket in Autotask using the API but the documentation (as everyone has already mentioned) is virtually useless. If you edit a note or time entry that is associated with existing attachments, they appear in a separate Attachments section. Only the incidents of problem tickets will have their status updated. It must have an association with an Autotask Opportunity entity, and it allows users to specify and track multiple products, services, labor items, etc., that further define the Opportunity. Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
4. Attachments are external documents that are associated with an Autotask Account, Task, Ticket, Task or Ticket Note, Time Entry, Asset, Asset Note, Project, or Opportunity entity. Such ticket categories are hidden everywhere you select a ticket category . This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. /**/Want to tell us more? This entity describes an Autotask Inventory module Purchase Order. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This entity's purpose is to describe a note created by an Autotask user and associated with a Ticket entity. When a SubIssueType value is provided, the associated IssueType value must also be provided. An API user is a special type of account required for communication with the Autotask API. Invoice templates define the appearance and content of an invoice generated by Autotask. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. Enter your API credentials and then click Connect. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. This entity contains checklist items related to documents in Autotask. This entity represents the categories for documents in Autotask. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. 2. The RMA ticket category cannot be edited through the API. The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. When you enable the Organizational Structure feature in Autotask, this object describes an Autotask Resource association with an organizational structure pairing of OrganizationalLevel1 and OrganizationalLevel2 (OrganizationalLevelAssociation entity). If no TicketCategory is passed in, the API will use the logged in resource's default category; if the resource does not have a default category, the API will use the Company's system default ticket category. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. If a value is not provided for ChangeApprovalType: For the ContactID field, Contact.AccountID must = Ticket.AccountID or the ParentAccountID of Ticket.AccountID. The function of this entity is to describe the tax rate for a specific billing item. It was a requirement for soap though as the other reply says. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. Namely the VS solutions are here. This entity contains the attachments for the ExpenseReports entity. Is there a proper earth ground point in this switch box? How to follow the signal when reading the schematic? This entity describes an Autotask Project. function SendLinkByMail(href) {
This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. This entity describes visual identifiers that you can use to categorize and search for Companies. To obtain complete field information specific to your Autotask implementation, use theGETAPIcalls described in the resource and child collection access URLs section of this document. This entity describes an Autotask Subscription. Be aware that some field data, such as picklist values and user-defined fields, may vary between Autotask implementations and cannot be provided in this document. Calculated in hours only. I use the Powershell API to create tickets based on an Excel spreadsheet. This entity's purpose is to describe a payment amount applied to a Retainer type contract and sets the time period covered by the purchase. [CDATA[*/
For information about dialog boxes and how they differ from browser pages, refer to Minimizing Dialog Boxes. ConfigurationItemWebhookExcludedResources. ServiceLevelAgreementPausedNextEventHours (read only) is calculated as the time differential between the most recent time the ticket status changed to Waiting Customer and the time of the next SLA target. This entity's purpose is to describe a billing milestone for an Autotask Fixed Price type Contract. This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. The API will set the impersonated users name and impersonatorCreatorResourceID value as the content creator during create operations. The stopwatch starts running as soon as you open the task, ticket or time entry page. function SendLinkByMail(href) {
This entity is only used by multi-currency databases. Refer to Note Titles. Ticket User-Defined Field: When you select a User-Defined Field, the extension call will be triggered only for tickets that . The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. If no asset or contract SLA, then check the Ticket Category. A ticket workflow rule with a Create Ticket Note . Select OK to apply; Setup Extension Callout. If the user sends content back to an unsupported entity, the Rich Text and all images it contains will be lost. You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. CreatorResourceID can return a ContactID. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. You can only associate it with a Quote entity. Implementing the time entry portion wouldn't be terrible. }
This entity represents company (account)categories in Autotask. If TicketType = Problem and incidents are associated with the ticket, TicketType cannot be changed to Incident or Service Request until the incidents are disassociated from the ticket. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. On create(), if InstalledProductID is populated, the InstalledProduct.AccountID must = Ticket.AccountID. It has code to get popular entities like accounts, tickets, contacts etc. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. Billing milestones define tangible work or measured progress that must be completed before billing can take place. If selected, the note's Description or the time entry's Summary Notes, Internal Notes, and any new attachments are added to the ticket's incidents, as well. It describes whether a Product on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. /*]]>*/Want to tell us more? This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. /*]]>*/Want to tell us more? Thanks for your feedback. You use it to override your company's standard role rate for labor tracked against the contract. This entity's purpose is to describe a geographic area where billing items have the same tax rate. This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. 3. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. Want to talk about it? Here is the code I tried (after authenticating). /*]]>*/Want to tell us more? If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. The status code getting printed here is 401! Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. It determines a customer's total taxes on billing items. If there is no Asset SLA, then check the Contract Service or Bundle SLA. Cost items can be billable or non-billable. This entity describes an Autotask Notification, as listed in the Notification History page. For more information about fields marked as picklists, review our Understanding picklists article. Connect and share knowledge within a single location that is structured and easy to search. Refer to Web Services APIsecurity settings. This entity contains the attachments for the TimeEntries entity. window.open(uri);
The purchase approval option is available through Autotask procurement. For detailed information, refer to The task or ticket stopwatch. }
/**/Want to tell us more? Tracks updates to any field except changes to the LastActivityDate, LastCustomerNotificationDateTime, LastCustomerVisibleActivityDateTime. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). /**/Want to tell us more? function SendLinkByMail(href) {
When querying, a small number of entities contain fields that you cannot query. This entity describes the pricing and costing tiers for a specific billing product on the Product table. This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). The 'YYYYMMDD' value must be a date less than or equal to today's date. function SendLinkByMail(href) {
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This object describes Autotask Assets (previously known as Configuration Items), other than the primary Assets (Ticket.configurationItemID).
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autotask api create ticket
