In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Typical script! Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Surface mail is also available; please e-mail us for . What does this mean? Have you had the chance to try the steps in the article below? Our standard shipping option is via Royal Mail airmail. Has anyone experienced this problem. 23-04-2021 Yesterday, I managed to contact BT via webchat. This site contains user submitted content, comments and opinions and is for informational purposes This amount is subject to change until you make payment. We receive the following message when we try to send from our Mac. This isn't just a small delay. on to know I'm not alone. BT Email - best practices for postmasters and senders of email. At my age, I just don't have the energy to set up a new email address and tell everyone.'. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. iPad is working ok. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 11h40. 23-04-2021 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. on Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Page 1 of 2 1 2 Last https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Send yourself a test email. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Email: timforrester@btinternet.com. My email is not sending from my iMac (iCloud). If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Townman, Gandalf, anneoconnor. 1) Set up an email address with a free service. Do other emails they send get to where they need to go? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 23-04-2021 26-08-2021 It might be worth changing your SMTP port to see if that helps. Log out of your email account then, Using an email program? They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I've got a "failed delivery message". MisterW, bobpullen. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Some links in this article may be affiliate links. mingoslkd, call I changed "Authentication" to "Password" and clicked on "Save". on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 23-04-2021 Today all of our emails addresses would receive, but not send. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. The problem usually resolves its self in a day or two. Neither of these has solved my problem. Looking through previous posts I see this has been a regular problem. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. All postings and use of the content on this site are subject to the. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Can I move my BT Email address to another account? I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. 19-12-2022 But again got error messages which I now cant remember. for DISH Protect Silver unless you call to cancel. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. By posting your comment you agree to the house rules, The comments below have not been moderated, By That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 23-04-2021 any proposed solutions on the community forums. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 09-07-2019 I cannot find an obvious way of asking bt about this! Rest assured that we'll do our best to assist you or get you pointed in the right direction. This is a BT residential customer to customer forum. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. The article below can help if you do not have any other user account to test with. BT are blocking the complete domain which the sender is sending from. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Hi On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. This has made me want to look a bit further and so I found the Community. Does anyone have any other suggestions please?? I've rebooted twice and reinstalled Office 365 without success. Our Gmail accounts work on all our devices. on I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Email headers can be found by looking at the email item's properties. I feel there is something going between Google and Apple. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 11-07-2019 I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. on Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 23-04-2021 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Those who wish to hold on to their email account just have to log in from time to time to keep it active. We have received reports that emails to btinternet.com email addresses are being blocked. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. The accounts work on BT Webmail, both to receive and send. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Doing so can save hundreds of pounds. Accounts that are inactive for six months . You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 14-07-2019 I installed the outlook App on my iPad and it works perfectly I'm afraid. It is they that should investigate why other email providers don't have this problem. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 26-08-2021 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Thanks for the suggestion. 23-04-2021 Apple may provide or recommend responses as a possible solution based on the information If you're having problems, try logging in to webmail. Announcements, Guides & Community Updates. on by Just one other thing that might be relevant. 26-08-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Delays in Emails being delivered can arise from a multitude of reasons. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I spoke too soon. Rachel Rickard Straus, Financial Mail On Sunday It's not just that there has been a delay. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I cannot send even the simplest of messages this morning. Sky allows former customers to keep their email account free of charge and indefinitely. In my view, the Postmaster group are doing it the wrong way round. Any ideas? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. So it seems to be something between Android and BT Mail. Log in issues. BT allows former customers to access a basic form of their email account for free. How can we as customers get BTs attention and ensure that there is a fix? I've got a "failed delivery message". After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Customer: replied 2 years ago. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 'All of my contacts have it. 11h05. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. on Then power on the phone and iPad and tell me if it still has the problem. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I know that I haven't received most of the emails sent from btinternet.com addresses at all. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. This was a pain, but I went along with it or else I couldnt use email. Refunds. 15h27, on Those who leave have their email account terminated and closed 90 days later. We always endeavour to grade correctly and. Looks like no ones replied in a while. on What do I have to change to make my emails send? Sorry but how do I PM you, and what details do you need? Any suggestions please, User profile for user: Can send emails fine from any other account. 23-04-2021 I have it in a notepad file as well if that makes it more readable. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 8h29. This amount is subject to change until you make payment. This is going to need looking at by their email support team. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 3) Import all of your contacts from your old account to your new one. We understand that you are experiencing issues sending emails. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. P.S. BT need to deal with this at a high level, NOT an individual user's account. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. I have the exact same problem. 26-08-2021 I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. on BT internet email problem Hi. I have exactly the same problem and would love to get a solution. . Emails from btinternet.com addresses not received. Virgin Media says email accounts are only available to current customers. Surely other services would similarly suffer. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? ask a new question. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. When this happens. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 14h56, on All other emails to other systems have no issues. 16h34. That helps us fund This Is Money, and keep it free to use. Just goes straight to outbox, then tries to send . 2 users liked/thanked this post: Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Many customers find the BT community forum is a great way of getting help. 15h22, on captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 2 users liked/thanked this post: Thank you for your follow up. Go through and update your details for each one with your new email address. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Has anyone experienced this problem. I have cleared cache and data. What can be done to fix this problem please? I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Have you had the chance to check if the issue persists on a different user account? All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 26-08-2021 I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". This could be as simple as the sender's email application had an issue and had not sent the emails until recently! We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. This morning I clicked on the email icon on my phone and was again asked to login. omissions and conduct of any third parties in connection with or related to your use of the site. I have a group of 14 people set up under Outlook 365. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I can send & receive on my work email account using the Outlook app. Thanks for the super fast analysis and reply. 16:52 EST 04 Mar 2023. So, I did checked around it seems that smtp is not working. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Not receiving @btinternet email. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 23-04-2021 If not, how do we get a moderator involved? Does anybody have any idea how I can resolve this, other than changing ISP. 16h05. 'I have always used the same email address,' says Dave, 79, from Cambridge. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Policies vary between broadband providers. We shall never know, but fingers are firmly crossed that the service will return to normal. We repeated the test and the same thing happened. Below is an article to help guide you through the process. 6h21. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. This started suddenly about 5 or 6 weeks ago. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 10h38 [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. A forum where Apple customers help each other with their products. If I changed my email address I would be bound to lose something important. Anyone else experiencing the same issues? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 16:52 EST 04 Mar 2023 We appreciate you reaching out to us about Mail.
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